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How can we help?
We usually reply within one business day.
Email us: hello@pinch.cooking
Tell us your device model and iOS version and we'll get you sorted fast.
Tell us your device model and iOS version and we'll get you sorted fast.
Frequently asked questions
How does Pinch make everything finish at the same time?
Add the dishes you're cooking, each with its cook time. When you press start, the longest dish starts straight away and every other dish is scheduled to start later, so they all reach "done" together. You get a "Get Ready" alert shortly before each dish should go on (you choose how early, from 5 to 60 seconds) and a "Cooking Complete" alert when everything's ready.
Are the built-in cooking times accurate?
They're examples to get you started, not guarantees. Real cooking times depend on your stove, oven or air fryer, the size and quantity of the food, and how you like it cooked. Treat them as a starting point, edit any item to match your kitchen (or use Discovery Cooking to time it yourself), and always check food is properly cooked before serving.
Do I need an account?
Yes — a free account is needed to use Pinch. You can sign up with email, Sign in with Apple, or Google. Your items, meals and history are stored on your iPhone; with Pinch Pro they're also synced to the cloud so they're available on your other devices.
Will the alerts ring if my phone is on silent?
On iOS 26 and later, Pinch can schedule your cooking alerts as system alarms, so they ring even when your phone is on silent or in a Focus. Allow alarms when Pinch asks the first time you start a cook. You can turn this off in Settings → Ring in Silent Mode. On iOS 17–25 (or with it switched off), Pinch uses regular notifications, which follow your silent switch and Focus settings.
I'm not hearing the alerts. What should I check?
Make sure notifications are allowed for Pinch in the iPhone Settings app. With regular notifications, check your silent switch, ringer volume and any active Focus (like Do Not Disturb). On iOS 26, turn on Ring in Silent Mode in Pinch's settings and allow alarms. You can also choose between the standard iOS sound and Pinch's own chimes under Settings → Alert Sound.
What's the difference between Free and Pinch Pro?
Free lets you cook up to 3 items at once, use all the built-in example items and sample meals, save up to 5 of your own food items and 2 of your own meals, use Discovery Cooking with up to 3 items, and see your last 10 cooking sessions. Pinch Pro removes those limits and adds your complete history, cooking analytics, and cloud sync across your devices.
If I upgrade to Pro, do I keep my items and meals?
Yes. When you upgrade, Pinch copies the food items, meals and history on your iPhone to your account in the cloud, so everything carries over.
How do I manage or cancel my subscription?
Subscriptions are handled by Apple. On your iPhone, open Settings → tap your name → Subscriptions, choose Pinch, and manage or cancel there. Cancel at least 24 hours before your renewal date to avoid being charged for the next period; you keep Pro until the end of the period you've paid for.
I bought Pro but it isn't showing (new phone, reinstall).
Sign in to Pinch with the same account, then tap Restore Purchase in Settings or on the upgrade screen. Make sure your iPhone is signed in to the same Apple Account you used to subscribe.
What is Discovery Cooking?
It's for when you're cooking something new and don't know the timing yet. Add each item, start its stopwatch when it goes on, and mark it done when it's ready. Then save the results as food items (and optionally a meal) so it's ready to coordinate next time.
How do I delete my account and data?
In the app, go to Settings → Delete Account. This permanently deletes your account and the data stored with it. If you can't access the app, email privacy@pinch.cooking from your account's email address and we'll delete it for you within 30 days. See our Privacy Policy.
I found a bug or have a feature idea.
We'd love to hear it. Email hello@pinch.cooking with as much detail as you can (a screenshot helps), plus your iPhone model and iOS version.